Position Summary:
As an essential part of our high achieving Veteran Success team, you will engage with all prospects providing a detailed overview of what Telemedica offers. This will include information gathering, explaining the value of medical evidence for VA claims, the types of services offered, the fee structure, and answering questions for the Veteran.
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The Veteran Ambassador will be the prospect's initial contact with Telemedica during a discovery call. This requires a great first impression with the ability to serve with empathy and mindfulness to do what is best for each veteran and help them through an already daunting process.The Veteran Ambassador will guide the Veteran through the booking process with Telemedica, including, but not limited to, assisting with booking, taking credit card information, and in some cases, advising on how to upload medical records into the system.
This position is eligible for annual base plus bonus (Earning potential of $75K+) No overtime, no cold-calling, inside sales only
Essential Functions and Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Engage with all prospects providing the prospect with a detailed overview of Telemedica offerings, to include the types of services offered, the fee structure, and answering questions for the Veteran and setting veteran expectations for upcoming appointments
- Gather information regarding each Veteran’s specific disability, past and present diagnoses, upcoming claims, all while maintaining compliance with HIPAA.
- Field inbound calls and manage through various channels
- Monitor and update the prospect in Pipedrive daily.
- Respond promptly to all veteran leads using best practices as outlined by company standards.
- Technical reporting of issues through the IT Portal via support tickets
- Ensure that every appointment and calendar event scheduled is successfully completed or make other arrangements as necessary.
- Guide the Veteran prospect through the booking process and ensure the booking has been logged accurately in EHR and processed correctly in Pipedrive.
- Coordinate with Telemedica customer service or provider support teams to address any specific issues that may arise.
- Drive to reach and exceed monthly sales/conversion goals set by company every month.
- Regularly follow up with leads that did not convert to drive higher conversion rates.
- When tasked with and scheduled to work the live chat portals, the Veteran Ambassador will be responsible for answering Veteran questions and issues as well as providing the link to schedule a 10-minute discovery call with a Veteran Ambassador team member.
- Attending cross-training sessions with customer service team and assist with customer service duties when no Veteran Ambassador calls or follow up is scheduled.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Ability to communicate clearly and concisely, both orally and in writing
- Competency with Microsoft Office Suite
- Stellar interpersonal skills
- Time Management
- Conflict Resolution
- Computer proficient
- High degree of patience and ability to operate with sincerity and empathy
- Able to effectively work independently
- High level of attention to detail
- Conflict Resolution
Required Qualifications:
- 2 + years of experience in a sales-focused role. I.E., Inside/Outside Sales, Business Development
- Must be able to bring your own home office set-up and equipment to the role to include a computer or laptop with a functional camera & audio, as well as high-speed, reliable internet
Preferred Qualifications:
- Bachelor’s degree
- Experience working with Veterans
- Health Care (HIPAA compliance) experience
Physical Demands:
- Ability to stand, sit, use of hands to handle, feel, or reach with hands and arms
- Specific vision abilities required by this job include close vision and distance vision.
Company Overview:
Telemedica is an administrative services company that partners with provider networks to provide medical evidence for Veterans seeking to apply for or receive the VA disability benefits they’ve earned for their honorable service. We offer Veteran clients a suite of niche services, including Medical Nexus Letters, Independent Psychological Evaluations, and Telemedicine Evaluations. Telemedica’s mission is to provide Veterans with remote access to the high-quality medical services they deserve.
Vision: To be the most trusted health resource that connects the Veteran Community to a network of care providers on their path to well-being.
Purpose: To provide ease and accessibility to world-class care providers for veterans seeking to improve their quality of life
Mission: To continually innovate quality care for the Veteran Community through support, compassion, and a tech-forward approach. We are committed to serving those who served.
PROUDLY SERVING THOSE WHO SERVED!
Telemedica LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other basis prohibited by law.
