ABOUT US
VITAL WorkLife, Inc. is a national behavioral health consulting and services company and leading mental health and well-being expert for healthcare organizations and their workforce. Our mission is to provide comprehensive and compassionate solutions for improving individual well-being, work/life integration and organizational culture. Read more about our Purpose, Core Values and our Focus: http://vitalworklife.com/about-us/who-we-are.
$ads={1}
WHY WORK FOR VITAL WORKLIFE?A holistic approach to well being.
- Generous PTO with additional paid summertime off, volunteer time, holidays & more!
- Flexible work arrangements to accommodate your preferred working style
- 100% paid employee premiums for medical, dental and vision care
- Wellness reimbursement of up to $600 per year
- 5 free sessions of counseling through our EAP
- 401(k)match 100% vested on Day one
A thriving culture.
- Collaborative and innovative teams with an entrepreneurial spirit
- Fun, fast-paced work environment
- Professional pathways & professional development opportunities
- Engrained core values of client-centric approach, doing the right thing, optimism, and collaboration
Meaningful work.
- With the rise in mental health conditions and other issues such as stress, burnout, and substance abuse, this is an opportunity to provide support to those in need.
- Help our clients cultivate a holistic work/life balance and support for their well-being needs to become happier and more productive team members.
POSITION PURPOSE:
The Mental Health & Well-Being Coordinator is responsible for providing a phenomenal user journey while triaging all in-coming calls and solution inquiries and provides support to the related areas of VITAL WorkLife’s solutions, programs, managers, and staff.
DUTIES AND RESPONSIBILITIES:
- Answer and triage calls and inquiries accompanied by thorough and detailed record maintenance
- Assist clients in navigating their benefit plan to determine a solution choice
- Create authorizations using the nationwide network of consultants
- Communicate referral information and provide necessary paperwork to the consultants
- Provide professional communication to clients, organizations, and consultants using email, fax, and telephone
- Provide support and complete quarterly projects to achieve annual department goals in collaboration with peers and managers
- Use collaborative communication with supervisor and team
HOURS/SCHEDULE
Two full-time opportunities available with scheduling needs ranging from 8AM - 7PM CST. Hours can be discussed further in the interview process. Individual staff schedules are subject to change based on business needs.
LOCATION
Our office is based in St Louis Park, Minnesota. Hybrid work options are available.
EEO STATEMENT
VITAL WorkLife is committed to hiring a diverse and qualified team. We will not consider any characteristic or category protected by state of federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, parental status, or genetic information.
Requirements:MINIMUM QUALIFICATIONS:
- Degree in healthcare management, psychology, social work, communications, related field, or equivalent combination of education and/or relevant work experience
- 1 - 3 years of experience in an administrative or call center environment
- Proficiency in Microsoft Office and ability to learn and troubleshoot industry-specific software
- Diplomacy, tact, discretion, and confidentiality
PREFERRED QUALIFICATIONS:
- Experience in a healthcare or legal environment
CRITICAL SUCCESS FACTORS:
- Ability to handle multiple concurrent assignments within a fast-paced environment
- Ability to exercise empathy and remain calm in challenging situations
- Excellent customer service and phone skills
- Excellent written, verbal, organizational, and administrative skills
- Ability to problem-solve independently
- Attention to detail and thorough task completion
- Technically adept and flexible, to accommodate remote needs as appropriate
- Ability to represent the organization well to customers and external organizations
- Teachable with the ability to learn from others and cross train different job responsibilities
- Ability to cultivate positive relationships with coworkers
- Displays VITAL WorkLife’s core values of client-centric approach, collaboration, doing the right thing and optimism
