Natalie Martin Collection
Position: Customer Experience Representative
Company Overview
Natalie Martin is a Los Angeles based fashion designer whose namesake line launched in 2011. Born in Noosa, Australia, Natalie’s love of all things summer started from a young age. Natalie’s pursuit of unique fabrics and prints has taken her on adventures across the globe, but she has always been inspired by the distinctive and ages old batik prints of Bali. Natalie uses these unique prints to create special, handmade, and one-of-a-kind garments.
All of our pieces are sourced and handmade in Bali. Each of our fabrics are carefully selected with the intention of creating effortless and feminine silhouettes that are comfortable yet quietly luxurious. Natalie personally works in partnership with local artisans who bring her custom motifs to life by using traditional Batik and hand screen printing methods. The line is then produced by a small Balinese factory that is exclusively dedicated to our brand. Because all of our pieces are handmade, no two are exactly alike, giving the collection its unique charm and beauty.
Description of Duties
Title: Customer Experience Representative
Classification: Non-Exempt
Hourly*: $29 p/h
Health Benefits, Sick Days, Vacation Days – available after three months.
Working Hours: 9am-5pm (Monday thru Friday)
Responsibilities
Managing Natalie Martin customer service emails and phone calls.
Web order fulfillment (Printing order and shipping label for Warehouse clerk to fulfill and ship)
Reviewing orders daily to address any customer issues.
Assist customers with order placement, changes, cancellations (Shopify)
Facilitate returns/exchanges for customers.
Strong sense of product knowledge and able to suggestively sell.
Troubleshoot & report any customer service systems related issues as needed.
Overseeing New merchandise – entering in system, barcoding/stickering.
Management of Inventory – organized and making sure it is within reach for Warehouse Clerk.
Inventory counts – staying up to date to ensure inventory is accurate and is reflected correctly in Shopify.
Making sure all inventory is in correct placement and all items are labeled correctly.
Returns – Accepting returns into system, steamed and folded.
Assisting during Sample Sales. Preparing goods for sale. Pricing and steaming.
Help prepare for LA and NY market. (sample/swatch packets, stickering of samples, steaming and folding of samples, shipping samples)
Skills and Abilities
General
Effective & empathetic in identifying customer needs.
Proactive & seeks creative solutions to challenges.
Prioritizes workload to maximize efficiency.
Organized & detail oriented.
Helps maintain safe and clean work environment.
Ability to jump in other roles when needed.
Qualifications
Minimum 1+ years in a retail customer service or related role
Bachelor’s Degree or equivalent experience
Self-motivated with a strong work ethic & excellent time management skills
Excellent written & verbal communication skills
Strong resolution and decision-making skills
Experienced with UPS shipping, both domestic and international preferred
Familiarity with warehouse receiving and fulfillment
Ability to communicate effectively with team members.
The ability to work independently as well as collaboratively.
Ability to understand and adhere to all job requirements and safety
guidelines.
Excellent attendance and punctuality
Must follow all health and safety procedures and regulations as dictated by
the organization and the state.
Please email your resume to jennifer@nataliemartincollection.com for consideration.
Indicate title of position/role on the subject line.
Thank you and we look forward to hearing from you.
Job Type: Full-time
Pay: $29.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Hollywood, CA 90028: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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