Job Description
- Responsible for analyzing and resolving incidents. Handle service calls, password assistance, hardware troubleshooting, software troubleshooting, email/Outlook/Office 365 support, phone and internet issues, and other service requests.
- Enter service requests into the Department's ServiceNow ITSM Technician Portal. Collect end-user demographic information.
- Escalate designated ticket types to the appropriate resolution source.
- Provide remote system optimization for system maintenance. Address tickets received after business hours by 8:30 am the next business day.
- Identify repeat callers that may need additional training.
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Certifications required for resources:
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Job Type: Contract
Salary: $13.24 - $35.00 per hour
Benefits:
- 401(k)
Experience level:
- 5 years
Schedule:
- 8 hour shift
Experience:
- Help desk: 5 years (Required)
- Windows: 5 years (Required)
License/Certification:
- Microsoft 365 Certified (Required)
Work Location: Remote
Speak with the employer
+91 7039863372
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