Position: Helpdesk Technician/ CNNon Employee
Location: Remote Work
Job type: 6+ Months Of Contract
Rate is $15.5/HR on W2
POSITION GENERAL DUTIES AND TASKS :
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users
- requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization’s goals.
Job Type: Contract
Salary: $15.00 - $15.50 per hour
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
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